Refund policy
VACA Jerky Return and Refund Policy
At VACA Jerky, we’re committed to providing high-quality, flavorful snacks you’ll love. If you are not satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns or issue refunds under the following circumstances:
- The product was damaged during shipping.
- The product you received is incorrect or incomplete.
- The product is defective or does not meet quality standards.
To be eligible for a return or refund:
- The claim must be submitted within 7 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is required.
- Products must remain unopened, unless the issue relates to quality.
2. Non-Returnable Items
Unfortunately, we cannot accept returns or refunds for:
- Products purchased from unauthorized sellers or third-party retailers.
- Products that have been opened (unless due to quality issues).
- Orders beyond the 7-day window after delivery.
3. Refund Process
If your request is approved, refunds will be processed as follows:
- Original Payment Method: Refunds will be credited to the payment method used at checkout within 5-7 business days.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to a VACA Jerky error (e.g., incorrect or defective product).
4. Steps to Request a Return or Refund
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Contact Us:
- Email us at sales@vacajerky.com with your order number and a brief description of the issue.
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Provide Evidence:
- Attach photos of the product and packaging if applicable.
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Resolution:
- Our team will review your request and respond within 2 business days with next steps.
5. Exchanges
If you received an incorrect or defective item, we’d be happy to send a replacement at no additional cost. Simply follow the steps outlined in our return process.
6. Satisfaction Guarantee
Your satisfaction is our priority. If you’re not happy with your experience, please reach out, and we’ll do our best to make it right.
Contact Information
For any questions about returns, refunds, or product concerns, please contact us:
- Email: sales@vacajerky.com